Fallout 76 - Images

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“I can’t believe this game (and now its support) is such a mess that I’ve had to write three stories about a plastic bag.”

Kotaku @Kotaku Bethesda support leaks Fallout 76 customer names, addresses & phone numbers. bit.ly/2EclaX2 7:02 PM 05 Dec 18 12 Retweets 15 Likes it just keeps happening long story short bethesda accidentally doxxed people who complained in case you missed it, the chain of events is roughly as follows: ı. fallout 76 launches. it is entirely online. there are a lot of bugs. a whole lot of bugs. people report countless bugs, many of which are game-breaking bethesda's communication leaves a lot to be desired. fallout 76 officially has a no refund policy, but due to the large number of people requesting refunds, many refunds are issued throughout the following events, they are largely vague in regards to patches support, outreach, and the fallout community is split between defending or criticizing their actions 2. people begin to realize that the $200 collector's edition, which promised a canvas bag, came with a low-quality nylon bag. bethesda claims it was too expensive to make the canvas bags and that they cannot possibly honor their $200 bundle, despite promotional material listing the canvas bag as part of the bundle up until release and until shortly after 3. bethesda offers 50o in-game atoms (game currency) to individuals who purchased the collector's edition. to receive the atoms, players must submit a support ticket with personal information, images, and proof of purchase. it is worth noting that these 500 atoms are worth approximately $5 USD, and cannot even purchase an in-game canvas bag. 4. after significant backlash, bethesda begins producing the promised canvas bags. to get the bag, people have until january 31st to submit a support ticket proving they purchased the collector's edition. again, this requires submitting a ticket with ample personal information. 5. at some point, everyone's support tickets became viewable to people who submit their own support tickets. meaning, the full names, usernames, addresses, phone numbers, emails, proof of purchases, and partial credit card details of everyone who submit a support ticket for any bethesda product were viewable. it also allowed anyone to open or close anyone else's support tickets. bethesda effectively doxxed the most hardcore of their fanbase - the ones who spent the most money and were most likely long time fans. the long time fans who may have been inclined to defend bethesda up until this point. following this leak, a huge chunk of even the most hardcore fans have stopped defending bethesda the status of the leaked data is currently unknown. it is also unknown how long the leaked information was visible. several people took screenshots meaning that it was possible for all of the leaked personal information to have been collected, scraped, or otherwise saved with nefarious intent. summarized by a screencap from the linked article I can't believe this game (and now its support) is such a mess that I've had to write three stories about a plastic bag.

Kotaku @Kotaku Bethesda support leaks Fallout 76 customer names, addresses & phone numbers. bit.ly/2EclaX2 7:02 PM 05 Dec 18 12 Retweets 15 Likes it just keeps happening long story short bethesda accidentally doxxed people who complained in case you missed it, the chain of events is roughly as follows: ı. fallout 76 launches. it is entirely online. there are a lot of bugs. a whole lot of bugs. people report countless bugs, many of which are game-breaking bethesda's communication leaves a lot to be desired. fallout 76 officially has a no refund policy, but due to the large number of people requesting refunds, many refunds are issued throughout the following events, they are largely vague in regards to patches support, outreach, and the fallout community is split between defending or criticizing their actions 2. people begin to realize that the $200 collector's edition, which promised a canvas bag, came with a low-quality nylon bag. bethesda claims it was too expensive to make the canvas bags and that they cannot possibly honor their $200 bundle, despite promotional material listing the canvas bag as part of the bundle up until release and until shortly after 3. bethesda offers 50o in-game atoms (game currency) to individuals who purchased the collector's edition. to receive the atoms, players must submit a support ticket with personal information, images, and proof of purchase. it is worth noting that these 500 atoms are worth approximately $5 USD, and cannot even purchase an in-game canvas bag. 4. after significant backlash, bethesda begins producing the promised canvas bags. to get the bag, people have until january 31st to submit a support ticket proving they purchased the collector's edition. again, this requires submitting a ticket with ample personal information. 5. at some point, everyone's support tickets became viewable to people who submit their own support tickets. meaning, the full names, usernames, addresses, phone numbers, emails, proof of purchases, and partial credit card details of everyone who submit a support ticket for any bethesda product were viewable. it also allowed anyone to open or close anyone else's support tickets. bethesda effectively doxxed the most hardcore of their fanbase - the ones who spent the most money and were most likely long time fans. the long time fans who may have been inclined to defend bethesda up until this point. following this leak, a huge chunk of even the most hardcore fans have stopped defending bethesda the status of the leaked data is currently unknown. it is also unknown how long the leaked information was visible. several people took screenshots meaning that it was possible for all of the leaked personal information to have been collected, scraped, or otherwise saved with nefarious intent. summarized by a screencap from the linked article I can't believe this game (and now its support) is such a mess that I've had to write three stories about a plastic bag.

kotaku bethesda

I rather get my balls stomped by Frank Horrigan while Benny is shooting me and a DeathClaw is taking a shit on my face

: Anonymous 12/03/18 (Mon)17:20:32 No.441509456 Screen Shot 2018-12-03 at 6.19.36 PM.png 351 KB PNG "Country roads take me home?" MORE LIKE TAKE ME TO A FINISHED F------ GAME. WHAT WERE THEY THINKING?

: Anonymous 12/03/18 (Mon)17:20:32 No.441509456 Screen Shot 2018-12-03 at 6.19.36 PM.png 351 KB PNG "Country roads take me home?" MORE LIKE TAKE ME TO A FINISHED F------ GAME. WHAT WERE THEY THINKING?

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Parting Gift

NERFNOW.cOM PARTING GIFT THAT'S IT FALLOUT 76, l'M DONE WITH YOu! DONE!! ABOUT THAT.. I MAY HAVE LEAKED SOME OF YOUR PERSONAL INFO ONLINE. YOU ARE A TERRIBLE GAME AND EVEN BASHING YOU STOPPED BEING FUNNY. AT LEAST I CAN NOW MOVE ON KNOWING YOu CAN'T AFFECT ME ANYMORE 石

NERFNOW.cOM PARTING GIFT THAT'S IT FALLOUT 76, l'M DONE WITH YOu! DONE!! ABOUT THAT.. I MAY HAVE LEAKED SOME OF YOUR PERSONAL INFO ONLINE. YOU ARE A TERRIBLE GAME AND EVEN BASHING YOU STOPPED BEING FUNNY. AT LEAST I CAN NOW MOVE ON KNOWING YOu CAN'T AFFECT ME ANYMORE 石

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JUST

FALLOUT 3 MEDIA PETE

FALLOUT 3 MEDIA PETE

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Cursed Todd

stacker55 625 points 20 hours ago todd howard must've p----- off the wrong gypsy woman on monday because the second half of this week is hurting him Reply share Report Save Give Award fallouthirteen 475 points 19 hours ago She just realized that her collector's edition had a nylon bag Reply share Report Save Give Award

stacker55 625 points 20 hours ago todd howard must've p----- off the wrong gypsy woman on monday because the second half of this week is hurting him Reply share Report Save Give Award fallouthirteen 475 points 19 hours ago She just realized that her collector's edition had a nylon bag Reply share Report Save Give Award

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Bethesda

We experienced an error with our customer support website that allowed some customers to view support tickets submitted by a limited number of other customers during a brief exposure window. Upon discovery, we immediately took down the website to fix the error. We are still investigating this incident and will provide additional updates as we learn more. During the incident, it appears that the user name, name, contact information, and proof of purchase information provided by a limited number of customers on their support ticket requests may have been viewable by other customers accessing the customer support website for a limited time, but no full credit card numbers or passwords were disclosed. We plan to notify customers who may have been impacted Bethesda takes the privacy of our customers seriously, and we sincerely apologize for this situation

We experienced an error with our customer support website that allowed some customers to view support tickets submitted by a limited number of other customers during a brief exposure window. Upon discovery, we immediately took down the website to fix the error. We are still investigating this incident and will provide additional updates as we learn more. During the incident, it appears that the user name, name, contact information, and proof of purchase information provided by a limited number of customers on their support ticket requests may have been viewable by other customers accessing the customer support website for a limited time, but no full credit card numbers or passwords were disclosed. We plan to notify customers who may have been impacted Bethesda takes the privacy of our customers seriously, and we sincerely apologize for this situation

bethesda support leak

"mistakenly"

BETHESDA MISTAKENLY DOXED FALLOUT 76: POWER ARMOR EDITION CUSTOMERS Posted on December 5, 2018, 11:45 pm By Billy D The people who have been attempting to get refunds, resolution, and/or replacements for the bags that were promised but never delivered in the Fallout 76: Power Armor Edition have mistakenly been doxed by Bethesda. Unfortunately, this is not hyperbole. Bethesda's ticket support system that customers were supposed to use in order to receive the canvas bag replacement that they were originally promised as part of the $200 collector's edition - glitched. The glitch made it where personal data, including payment types, personal addresses, photos, and other identifying information, were made publicly visible to an uncertain amount of other people who were logged into their Bethesda account on the support page of the website

BETHESDA MISTAKENLY DOXED FALLOUT 76: POWER ARMOR EDITION CUSTOMERS Posted on December 5, 2018, 11:45 pm By Billy D The people who have been attempting to get refunds, resolution, and/or replacements for the bags that were promised but never delivered in the Fallout 76: Power Armor Edition have mistakenly been doxed by Bethesda. Unfortunately, this is not hyperbole. Bethesda's ticket support system that customers were supposed to use in order to receive the canvas bag replacement that they were originally promised as part of the $200 collector's edition - glitched. The glitch made it where personal data, including payment types, personal addresses, photos, and other identifying information, were made publicly visible to an uncertain amount of other people who were logged into their Bethesda account on the support page of the website

dox doxing oneangrygamer one angry gamer

OH NO NO NO NO NO NO

Jessie Tracy @JesscaTracy9 Follow @BethesdaSupport I am receiving other people's support tickets on my @bethesda account. I have numerous people receipts for power armor set that includes their email & home address and the type of card used. This is not good, right? #Fallout/6 Power Armor Edition Bag ฉeplacernent ฉequest Form Power Aemor Edition Bag Replacement Request Form Moments Wating on agent Power Armor Edition Bag Replacement Request Fom 18004-009158 Rwplacemnt aue Form Po Amor Edition Bag Closed by Customer Power Armor Edition Bag Replacement Request Form Mements 81205-005051Power Armor Edition Bag Wating on agent Replacement Request Form IInked the wrong Xo account to my Closed by 81205-00506 cant unlink my account Power Armor Edition Bag Replacement Request Form Power Aemor Edition Bag Replacement Request Form Wating on agn Moments Power Armor Edition Bag Replacement Request Form Power Aemor Edition Bag Aeplacement Request Form Waiting on aget Minues Power Armor Edition Bag Replacement Request Form 12-005006 Peower Aemor Edition Bag Wating on agent Mines Replacement Request Form t says my budget is ful even though thene is noching in my camp Minutes 12:04 PM- 5 Dec 2018

Jessie Tracy @JesscaTracy9 Follow @BethesdaSupport I am receiving other people's support tickets on my @bethesda account. I have numerous people receipts for power armor set that includes their email & home address and the type of card used. This is not good, right? #Fallout/6 Power Armor Edition Bag ฉeplacernent ฉequest Form Power Aemor Edition Bag Replacement Request Form Moments Wating on agent Power Armor Edition Bag Replacement Request Fom 18004-009158 Rwplacemnt aue Form Po Amor Edition Bag Closed by Customer Power Armor Edition Bag Replacement Request Form Mements 81205-005051Power Armor Edition Bag Wating on agent Replacement Request Form IInked the wrong Xo account to my Closed by 81205-00506 cant unlink my account Power Armor Edition Bag Replacement Request Form Power Aemor Edition Bag Replacement Request Form Wating on agn Moments Power Armor Edition Bag Replacement Request Form Power Aemor Edition Bag Aeplacement Request Form Waiting on aget Minues Power Armor Edition Bag Replacement Request Form 12-005006 Peower Aemor Edition Bag Wating on agent Mines Replacement Request Form t says my budget is ful even though thene is noching in my camp Minutes 12:04 PM- 5 Dec 2018

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IT DOESNT STOP I WANNA GET OFF THIS RIDE TODD

Waldorf Sixpence @WaldorfSixpence Followv fallout 76 patched last night and the patch has broken guns. guns no longer kill enemies. only melee consistently works. good, great 10:00 AM - 5 Dec 2018

Waldorf Sixpence @WaldorfSixpence Followv fallout 76 patched last night and the patch has broken guns. guns no longer kill enemies. only melee consistently works. good, great 10:00 AM - 5 Dec 2018

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Part 4: Imagine being the PR intern who has to deal with all this on Twitter.

Benjamin L Harris, Writer @benjaminwriter 13h Replying to @BethesdaSupport Hi, I'm having trouble logging in. Tried various browsers and deleted cache. Trying to get a canvas bag for my CE. please can you help? I'm in the UK, does that matter? Bethesda Support@BethesdaSupport 12h Hil Are you receiving a specific error message when trying to log in? Benjamin L Harris, Writer @benjaminwriter 12h No, just a blank screen once I've logged in. Header is there, but nothing in the main body Benjamin L Harris, Writer @benjaminwriter 12h Bethesda Bethesda Support@BethesdaSupport 12h Hil If logging out of Bethesda.net and logging back in does not resolve this issue. then please open an account recovery ticket for us here: beth.games/2JVAXJ

Benjamin L Harris, Writer @benjaminwriter 13h Replying to @BethesdaSupport Hi, I'm having trouble logging in. Tried various browsers and deleted cache. Trying to get a canvas bag for my CE. please can you help? I'm in the UK, does that matter? Bethesda Support@BethesdaSupport 12h Hil Are you receiving a specific error message when trying to log in? Benjamin L Harris, Writer @benjaminwriter 12h No, just a blank screen once I've logged in. Header is there, but nothing in the main body Benjamin L Harris, Writer @benjaminwriter 12h Bethesda Bethesda Support@BethesdaSupport 12h Hil If logging out of Bethesda.net and logging back in does not resolve this issue. then please open an account recovery ticket for us here: beth.games/2JVAXJ

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