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Part of a series on Ann Coulter. [View Related Entries]


Overview

Ann Coulter Delta Airlines Feud refers to tweets sent by conservative political commentator Ann Coulter at Delta Airlines after the airline had moved her from her pre-booked, extra leg-room seat on a flight. Coulter's incessant tweeting at Delta and shaming of the woman who was given her seat prompted a response from Delta which was celebrated online.

Background

On July 15th, 2017, Coulter began tweeting[1] angrily about Delta Airlines after she had been moved from her seat.

Ann Coulter @AnnCoulter Follow Just when you think it's safe to fly them again, the worst airline in America is STILL: @Delta 6:54 PM - 15 Jul 2017
Ann Coulter @AnnCoulter Follow ? Not Does your union hate you, @Delta really worth spending all that money on planes when @Delta gate staff give your seat away. 6:56 PM - 15 Jul 2017

Coulter was on a flight from New York City to West Palm Beach, Florida, when she was moved from her seat with extra leg room that she had booked in advance. Coulter escalated the situation by tweeting a photo of the woman who was given her seat, shaming her for not being "an air marshall or tall person."

Ann Coulter @AnnCoulter Follow @Delta didn't give my extra room seat to an air marshall or tall person. Here's the woman given my PRE-BOOKED seat:

Developments

Coulter continued tweeting at Delta over the course of the following several days. On July 16th, 2017, Delta responded on Twitter saying they would refund the 30 extra dollars Coulter spent on her pre-booked seat (shown below, left). Coulter responded by saying that the time she spent choosing the seat was worth $10,000 (shown below, right).

Delta @Delta Follow @AnnCoulter We're sorry you did not receive the preferred seat you paid for and will refund your $30. (cont.) 7:28 PM-16 Jul 2017
A Ann Coulter Follow @AnnCoulter $30! It cost me $10,000 of my time to pre- select the seat I wanted, investigate type of plane & go back periodically to review seat options

Delta released a statement[2] the same day about the incident, apologizing to Coulter but also scolding her for posting a picture of the woman who took her seat. The full statement reads:

"We are sorry that the customer did not receive the seat she reserved and paid for. More importantly, we are disappointed that the customer has chosen to publicly attack our employees and other customers by posting derogatory and slanderous comments and photos in social media. Her actions are unnecessary and unacceptable.
Each of our employees is charged with treating each other as well as our customers with dignity and respect. And we hold each other accountable when that does not happen.
Delta expects mutual civility throughout the entire travel experience.
We will refund Ms. Coulter's $30 for the preferred seat on the exit row that she purchased."

Delta's tweets about the incident were celebrated on Twitter (example shown below).

Delta @Delta Jul 16 @AnnCoulter Additionally, your insults about our other customers and employees are unacceptable and unnecessary 9.2K t 37K 172K John Damico @JohnJewelryGuy Jul 16 This is amazing. Thank you @delta. 30t137 3.7K Delta @Delta Follow Replying to @JohnJewelryGuy Aww shucks, we're feeling the love! "ASY 10:07 PM-16 Jul 2017

Online Reaction

Some on Twitter supported Coulter in her plight, but the majority of posts about the incident mocked Coulter and supported Delta. Notably, actor Chris Evans mocked Coulter's "$10,000" tweet and gained over 12,000 retweets and 73,000 likes (shown below, left). Others mocked Coulter for having such an aggressive reaction to the inconvenience when she has claimed minorities overreact to systemic oppression. A tweet by @TariqNasheed[4] pointing out the hypocrisy gained over 22,000 retweets and 66,000 likes (shown below, right). The story was covered by multiple news outlets, including Daily Dot,[5] Time,[6] and the New York Times.[7]

Ann Coulter Φ @AnnCoulter-Jul 17 $30! It cost me $10,000 of my time to pre-select the seat I wanted, investigate type of plane & go back periodically to review seat options DittoPost @DittoPost Replying to @anntensity It's not about the $30. It's about paying for what you expect. 9.7K 624 2.8K Chris Evans @ChrisEvans 〈 Follow Replying to @AnnCoulter I totally get it. It costs me 75k to brush my teeth. I must pre-select a brush, investigate types of paste, and periodically spit b-------
Tariq Nasheed @tariqnasheed Follow Ann Coulter-"Blacks need to get over their victim mentality" Ann Coulter has to change seats on Delta:"Oh my God, I'm being victimized!" 9:47 PM - 15 Jul 2017

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